Chain problems, new bike from Wiggle

[Pebbleheed]

I replaced my old mountain bike with a new Cube Attention 29 from Wiggle yesterday. It came boxed up and partially assembled. I had to fix the handlebars and peddles to it.

I took it for a test ride last night and noticed a few issues.

1) the chain is noisy. Clicking in several gears. The change isn’t that smooth either.

2) some of the gears jump when I’m riding. Even on flats, not under load up hills.

3) the disk breaks seem soft with little stopping power and are nothing like my old bike’s disks.

I’m not the most technical minded with bikes and my local bike shop is shut so I can’t get advice or help.

Should this be easy to fix or do I need to contact wiggle? They were meant to have set the bike up for me prior to sending it out with me just having to install the two bits above. But it doesn’t feel set up right now.

[gwjp]

Firstly you have to index your gears it’s a simple process https://www.youtube.com/watch?v=L1X49BsDN8Q&t=43s&ab_channel=GMBNTech.
The second thing you must do is bed your brakes in if you don’t bed them in they’ll feel soft and weak https://www.youtube.com/watch?v=a0WQrHP0wv8&ab_channel=hardtailparty

[Gunner]

Good advice in the previous post, but I’d still be quite disappointed with Wiggle, the bike should have come set up to ride faultlessly out of the box, bar you having to fit the bars and pedals. Luckily I’m very “bike minded” and can do just about anything to a bike but these companies need to realise that more and more people are not that way inclined and rely on bike shops and the expense they cost to do any type of repair. Would you be happy if you were going to have to take this bike to the shop almost straight from the box to get it sorted. I’d contact Wiggle and let them know……………….