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  • Front suspension

     Steve Kish updated 10 years, 4 months ago 4 Members · 6 Posts
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  • Jonny D

    Member
    30 August 2010 at 8:04 pm

    Had my Hardrock Sport Disc for 5 weeks.

    Went off road today for just the 4th time and therefore switched my suspension on.

    Halfway through the ride there was a tarmac section so I went to lock it out and my Suntour forks have broken.

    I can no longer lock them out.

    This is not what I would expect after 5 weeks of ownership.

    Does anyone have any experience with SR Suntour parts/warranties/replacements etc?

    Will this be an issue for Suntour or Specialized?

    Cheers

    Jonny

  • Mendipman

    Member
    30 August 2010 at 8:23 pm

    Take it back where you got it from I think it is down to them to sort it out as they were the retailer.

  • Jonny D

    Member
    30 August 2010 at 8:25 pm

    Cheers.

    It’s going back in 2 weeks for a service anyway. I’ll let them deal with it then.

  • dagza

    Member
    30 August 2010 at 8:43 pm

    I would take it back straight away or at least phone / email them so they are aware it is broken.

  • Jonny D

    Member
    30 August 2010 at 8:44 pm

    Don’t worry Dagz, I’ll be on the phone to JE James tomorrow.

  • Steve Kish

    Member
    30 August 2010 at 10:26 pm

    Don’t let the seller give you any old ‘we’ll send it back to the manufacturer’ boIIocks. 5 weeks is a very short time and they’re obviously faulty. Insist on replacement or full refund; your choice.

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