I’d just like to take the oppurtunity to give the fantastic customer service at Westbrooks a plug. 😉
After my awful ride on Bank Holiday Sunday on the Scott. 🙄 🙄 I was at Westbrooks on Tuesday morning at the stroke of 0900hrs as they opened after the long Holiday weekend, front wheel of my CR1 in hand complete with very loose spokes.
“Can I leave this with you, it needs a some spokes tightening, and truing I said”
“No problem, It’ll be ready tomorrow, can we have a number we can contact you on”, they said.
“I’m going to be out on the MTB, can I pick it up at 1300hrs?” I said.
“No problem”, they said.
😀 😀 😀
Now bear in mind that Westbrooks is pretty ruddy busy most of the time, and they’ve probably had a pretty busy weekend what with the bank Holiday and all, and I probably wasn’t going to be the last person in there with something that needed repairing after a weekends hard riding.
So I am a very pleased chap. 😀
And if you’re reading this Hugo, how goes it with your wheel and the spoke replacement. ❓
Took my wheel into Biketraks on Tuesday. They said it was manic after the bank holiday weekend but they would see what they could do. Got a call this afternoon to say it was ready to collect but was at work until 6 so will get it tomorrow.