Frequently Asked Questions

On this page you’ll find some of the most commonly asked questions along with their answers.

How can I change my nickname?

To prevent any confusion, it’s not possible to change your nickname once it’s been chosen during the registration process. The only way to change it would be to delete your current account & create a new one. This can be done by clicking your profile image in the top navigation & selecting “Account” -> “Delete Account”.

How can I delete my account?

To prevent accidental deletion & to protect the community from abuse you must send a request to the administration (via private message or email) to delete your account. Your request will be processed as quickly as possible.

How can I hide activity updates from others?

When publishing a new activity update you can control the audience that can view it by using the small dropdown box which appears alongside the “Post Update” button. You can also change the privacy settings of past updates by clicking the privacy icon underneath their titles.

How can I hide certain content from my profile page?

If you’ve added additional content to your profile, such as your name or a bio & you wish to restrict its display to other users, you can do this by clicking your profile picture in the top navigation & selecting “Account” -> “Privacy”.

How can I manage my email notifications?

If you’d prefer to receive more or fewer email notifications, you can change your settings at any time by clicking your profile image in the top navigation menu & selecting “Account” -> “Email Preferences”.

How can I prevent certain users from contacting me?

If there is any member that you wish to prevent from contacting you, simply visit their profile page & click on the “Block” option. You can also report members via their profile pages if you believe they are breaking the community guidelines.

How can I stop receiving group invites?

To prevent members you’re not connected with inviting you into their groups simply click on your profile picture in the top navigation menu & select “Account”. From the page that loads you’ll see another menu item titled “Group Invites” and from that page you’ll be able to restrict group invites to members that you’re connected with.

I’m having technical problems, what should I do?

If you’ve found yourself facing a technical problem or noticed a glitch on our platform then please reach out to us via our contact page & we’ll work to resolve it as quickly as possible.

I’ve noticed some spam or inappropriate content, what should I do?

We try our very hardest to keep the Cycling Addicts community clear of spam & inappropriate content but it’s a mammoth task & from time to time, some may happen to slip through the net. Therefore, if you’ve noticed any content that you believe shouldn’t be published on the platform we encourage you to use the “Report” links to make the moderation team aware of it. Alternatively, where a report button isn’t available or relevant, you can also reach out to us directly by using the “Contact” link at the bottom of the page.

Some content I published has disappeared, what happened?

If you’ve published some content to Cycling Addicts, such as a forum post, activity update, for sale listing & have found that it has later disappeared, it has likely been removed by our moderation team who deemed that it didn’t fall in line with our guidelines.

Why am I not receiving an account activation email?

If you’re having problems receiving an email containing your account’s activation code then we kindly request that you retry the signup process using a different email address instead. If you still find that you have problems, simply reach out to support for further help.

Why can’t I create an account?

In an effort to reduce spam, our platform has a number of measures in place to prevent “bots” from creating an account. From time to time, these measures accidentally also cause problems for real humans, too. The first step is to make sure that your chosen nickname doesn’t contain any profanity or words that could mislead others into thinking that you may be a member of staff (such as “admin”, etc). The second step is to try a different email address, as it may be a problem relating to your email address that is causing your registration to be blocked. If you still find yourself having problems after trying these methods, please contact support for further help.

Need More Help?

If your question hasn’t been covered above, you can reach out to us via our contact page.

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